Store Policy

Returns and Exchanges

 

  • Custom mask order exceptions: We understand creating a custom mask can be tricky and getting everything perfect on your first try doesn’t always happen. In the case that you are not 100% satisfied with how your mask fits, we are more than happy to provide a one-time complimentary alteration or modification to your order.

Shipping

  • Estimated shipping time will average 3 - 5 business days after orders have been placed and payment is processed.

  • Custom orders can take up to 4 weeks from the cutoff date listed on the order page.

  • Party Monster Miami is not responsible for any lost or damaged packages.

If you have any questions, feel free to contact us.